At Varsity Jackets, we understand that sometimes circumstances can change and a customer may need to cancel their order. We have established a cancellation policy to better serve our customers and ensure clear guidelines are in place.
Please carefully read the following guidelines before placing your order to avoid any confusion or delays.
If you need to cancel your order, please contact us as soon as possible. To be eligible for a refund, cancellation requests must be received before the shipment leaves our warehouse. Once your order has been shipped, it cannot be cancelled.
We want to provide our customers with a fair and transparent refund policy. If you cancel your order before we have started processing it or allocating any company resources towards it, you will receive a full refund.
If you cancel your order after 24 hours, we will refund 70% of your payment as we would have already started making preparations to manufacture your order.
If you cancel your order after 48 hours, we can only refund the shipping cost, as the order is nearly complete but has not yet been sent to your address.
If you cancel your order after it has been shipped, we are unable to refund any amount.
We strive to provide the best service to our customers and have put a lot of thought into our cancellation policy to make it fair and transparent. If you have any questions or concerns about your order, please don’t hesitate to contact us.
Please note that due to the high volume of emails we receive daily, our response time may be up to 12 hours. Thank you for your understanding.